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You cannot manually search for a group. Those that you have invited will be automatically added into the group. If someone that you have invited to a group doesn’t find it, a possibility is that he o…
Updated 5 months ago
Are you using the right phone number or e-mail address? It may be easy to forget which contact information you first registered with. The same goes for if you request a new password. You will be told…
Updated 4 months ago
You will be sent to a new screen in the app when you click “Forgot password”. We will send you a 4-digit code that you should use when you are directed to the new screen. This code is not a temporary…
Are you logged in with the correct phone number or e-mail address? Did the host invite you with the right contact details? Did they use the correct phone number or e-mail address? It is quite easy to…
The app is updated, however it will only say “Open” if you enter App Store to update. This is an error in App Store. Solution: Click “Updates” that is located in the bottom right corner. Spond will t…
There can be a number of different reasons as to why the text “Oops, something went wrong” appears. However, it is most often a network problem that causes this alert to appear. Check your Internet c…
No! If a child is to register in the app, he or she cannot register with a guardians phone number or e-mail address. You cannot register two users with the same phone number or e-mail address, as thi…
Spond is currently only available for iPhone and Android. However, it is possible to respond to all sponds for those with a Windows Phone. They will receive an email with a link to a page on the web,…
The administrator cannot change the recipient´s name if that person has registered their name in Spond.