Groups

• How do I register and become a member of a group?
• Why can’t I find a group?
• How does the app work for me as a guardian?
• How can I add another guardian to my child?

Events

• How do I change my reply and find declined or past events in the app?
• What happens if I cancel an event?
• How to register attendance on an event
• How does “Send friendly reminder” work?
• Why is there no “maybe” option to attend an event?
• How does comments work?

Alerts and notifications

• Can I change the type of push notifications I will receive?
• Who will be notified when I send out an invitation?
• What decides the number that displays on the app-symbol (badge)?
• How do I stop comments (alerts) in an invitation?
• Will I receive all necessary information and changes if I don’t have the app?

Create events

• How are event photos cropped?
• How does “Maximum participants” and waiting list work?
• What are the different event types?
• What do Spond invitations look like?
• How does answer deadline work?

Payment

• ID verification of payout method
• How to export payments
• How do I find my BSB number (Australia)
• How do I find my transit and institution number? (Canada)
• What is CVC?
• How does the registration fee work?
• How does payment methods work?
• What is the transaction costs?
• Why do I need to add additional private owners?
• How do I find my IBAN?
• How to add a payout method? (for admin)
• When will I receive payments from Spond?
• Tips on how to set up payment requests

Spond Cashback

• How does Spond Cashback in store work?
• How does Online Cashback work?
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• Hvordan får vi utbetalt Cashback for en gruppe som skal slettes?
• Hvordan bli Spond Cashback supporter?

Settings

• Incorrect timezone
• How do I change, add or delete my email?
• How do I add or change my profile picture?
• Where can I change or reset my password?
• How do I change my name?
• Change to/from military time (date and time format)
• How do I change the language in Spond?

Terms and privacy

• How to hide contact information from members of the group
• Processing of personal information
• Why do you need to be 13 years and older to download the app from Google Play?
• GDPR
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• Why does Spond require access to my location?
• Why should Spond have access to my address book?

Calendar

• Can I add several calendars?
• Can I synchronize Spond events with my calendar?

Direct messages

• Send private or group messages

App

• Do I have to use the app?
• On which platforms can I find Spond?

Other

• How can I delete my user account?
• How is Spond different to Facebook/WhatsApp?