Groups

• How do I become a member of a group?
• What does the group invite look like and how do I accept?
• How do I use the group code to request access to a group?
• Why can’t I find a group?
• How does the app work for me as a guardian?
• How can I add another guardian to my child?
• How does posts work?
• I have multiple children, how do I add them to the same group?
• How do I make a child member into an adult member?
• How can I leave a group?

Events

• How do I change my reply and find declined or past events?
• What happens if I cancel an event?
• How to register attendance on an event
• How does “Send friendly reminder” work?
• Why is there no “maybe” option to attend an event?
• How does comments on events work?
• What are the event settings?

Alerts and notifications

• Can I change the type of push notifications I will receive?
• Who will be notified when I send out an event invitation?
• What decides the number that displays on the app-symbol (badge)?
• How do I turn off notifications for comments in events?
• Will I receive all necessary information and changes if I don’t have the app?
• I want to receive notifications to my email

Create events

• How are event photos cropped?
• How does “Maximum participants” and waiting list work?
• What are the different event types?
• What do Spond invitations look like?
• How does answer deadline work?

Payment

• Verification of payout method
• How to export payments
• How do I find my BSB number (Australia)
• How do I find my transit and institution number? (Canada)
• What is CVC?
• How to create events with a registration fee
• How do I add a payment method?
• What is the transaction costs?
• Why do I need to add additional private owners?
• How do I find my IBAN?
• How to add a payout method (for admin)
• When will I receive payouts from Spond?
• How to create payment requests
• Export overview of a payment request
• Unable to pay
• What is Spond's business model?
• How do I pay a payment request?

Spond Cashback

• How does Spond Cashback in store work?
• How does Online Cashback work?
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• Hvordan får vi utbetalt Cashback for en gruppe vi skal avlutte?
• Hvordan bli Spond Cashback supporter?

Settings

• Incorrect timezone / event time
• How do I change, add or delete my email?
• How do I add or change my profile picture?
• Where can I change or reset my password?
• How do I change my name?
• Change to/from military time (date and time format)
• How do I change the language in Spond?

Terms and privacy

• How to hide contact information from members of the group
• Processing of personal information
• Why do you need to be 13 years and older to download the app from Google Play?
• GDPR
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• Why does Spond require access to my location?
• Why should Spond have access to my address book?

Calendar

• Can I add several calendars?
• Can I synchronize Spond events with my calendar?

Direct messages

• Send direct messages (private or in group)
• How do I delete, archive or leave messages?
• How does Spond direct messages work for children and Youth?

App

• Do I have to use the app?
• On which platforms can I find Spond?

Other

• How can I delete my user account?
• How is Spond different to Facebook/WhatsApp?

Fundraising Campaigns

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